minorArchivedDigitalOcean

DigitalOcean: Support Portal Service Disruption

Investigating(done)
Trending(skipped)
Workaround available(skipped)
Resolved(done)
Archived

Executive summary

The DigitalOcean Support Portal is experiencing issues due to a third-party service disruption, affecting customers' ability to access the portal or create support tickets. The issue has been resolved.

No verified workaround yet

This incident was resolved upstream without a reported workaround.

Official fix

Technical root cause

Under active investigation. No report has identified a root cause yet.

Evidence

1 report · 1 StatusShow

[1]
Status First report2 months ago
Support Portal Service Disruption(opens official status page in a new tab)
Investigating: Our Support Portal is currently experiencing issues due to a third-party service disruption impacting our systems. During this time, customers may be unable to access the Support Portal or create new support tickets for their concerns. Existing support requests may also experience delayed responses from our Support team. As a workaround if you're unable to access the Support Portal or need to create a new support ticket, please submit your request via Support Contact form:…
by digitalocean status

Timeline

First report on status pageSep 16, 21:09 UTC
Support Portal Service Disruption
Source
Official statementSep 16, 21:09 UTC
Investigating: Our Support Portal is currently experiencing issues due to a third-party service disruption impacting our systems.
Source
Status changedSep 16, 21:09 UTC
Status changed: new → archived (resolved more than 14 days ago).