minorArchivedGitLab

GitLab: Error loading GitLab.com and customers.gitlab.com

Investigating(done)
Trending(skipped)
Workaround available(skipped)
Resolved(done)
Archived

Executive summary

GitLab.com is experiencing HTTP 500 errors on some pages, affecting the ability to sync groups with customers.gitlab.com. GitLab.com itself remains unaffected.

No verified workaround yet

This incident was resolved upstream without a reported workaround.

Official fix

Technical root cause

Under active investigation. No report has identified a root cause yet.

Evidence

1 report · 1 StatusShow

[1]
Status First report23 days ago
Error loading GitLab.com and customers.gitlab.com(opens official status page in a new tab)
October 15, 2026 04:43 UTC Investigating - We're investigating an issue that's stopping pages on customers.gitlab.com from loading. Purchasing, renewing, and managing subscriptions may be affected. GitLab.com itself is not affected. October 15, 2026 05:10 UTC Investigating - We have received reports that some groups on GitLab.com are experiencing HTTP 500 errors because the group is unable to sync with customers.gitlab.com. We are continuing to investigate the issue. October 15, 2026 05:27 UTC…
by gitlab status

Timeline

First report on status pageOct 15, 09:02 UTC
Error loading GitLab.com and customers.gitlab.com
Source
Official statementOct 15, 09:02 UTC
October 15, 2026 04:43 UTC Investigating - We're investigating an issue that's stopping pages on customers.gitlab.com from loading.
Source
Status changedOct 15, 09:02 UTC
Status changed: new → archived (resolved more than 14 days ago).