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OpenAI: Elevated error rates with Brex Cards

  1. Investigating(done)
  2. Trending(skipped)
  3. Workaround available(current)
  4. Resolved(upcoming)

Executive summary

OpenAI is experiencing payment declines on some U.S. business Mastercards and Brex cards, causing automatic recharges and one-time credit purchases to fail for API customers. This can lead to API request failures if prepaid balances run out.

Workaround available

Add a card from a different issuer before your next payment, and use the new card to retry any failed API credit purchases.

next payment
Reported inStatusevidence [1]
Official fix
Technical root cause

Under active investigation. No report has identified a root cause yet.

Evidence

1 report · 1 StatusShow
  1. [1]
    Status First report
    Elevated error rates with Brex Cards(opens official status page in a new tab)

    Status: Identified Investigating — We’re seeing payment declines on some U.S. business Mastercards, including some Brex cards. For API customers, this can prevent automatic recharges and one-time credit purchases. If your prepaid balance runs out, your API requests may fail. If you use one of these cards, we recommend adding a card from a different issuer before your next payment, even if you haven’t seen a decline. If an API credit purchase has already failed, use the new card to retry the…

    by openai status

Timeline

  1. First report on status page

    Elevated error rates with Brex Cards

    Source
  2. Official statement

    Status: Identified Investigating — We’re seeing payment declines on some U.S. business Mastercards, including some Brex cards.

    Source
  3. Workaround discovered

    Workaround reported: Add a card from a different issuer before your next payment, and use the new card to retry any failed API credit purchases.

    Source
  4. Status changed

    Status changed: new → workaround_available (workaround reported in source signals).