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Twilio: Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia

  1. Investigating(done)
  2. Trending(skipped)
  3. Workaround available(skipped)
  4. Resolved(current)

Executive summary

Twilio customers experienced verification failures during API transactions for Silent Network Authentication (SNA) on the Indosat network in Indonesia. Affected API transactions temporarily failed over to secondary methods like SMS OTP. The incident has since been resolved.

No verified workaround yet

This incident was resolved upstream without a reported workaround.

Official fix
Technical root cause

Under active investigation. No report has identified a root cause yet.

Evidence

1 report · 1 StatusShow
  1. [1]
    Status First report
    Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia(opens official status page in a new tab)

    Investigating: Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available. Update: Twilio customers may be experiencing verification failures during API transactions for Silent Network…

    by twilio status

Timeline

  1. First report on status page

    Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia

    Source
  2. Official statement

    Investigating: Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia.

    Source
  3. Status changed

    Status changed: new → resolved (official status page reports resolution).