mediumArchivedMongoDB

MongoDB: Atlas UI and API Periodic Unavailability

Investigating(done)
Trending(skipped)
Workaround available(skipped)
Resolved(done)
Archived

Executive summary

Customers experienced periodic inability to access the MongoDB Atlas UI or utilize the API due to unexpected load from a new workload on the backing system. Customer clusters remained unaffected throughout the incident, which has now been resolved.

No verified workaround yet

This incident was resolved upstream without a reported workaround.

Official fix

Technical root cause

A new workload put more load than expected on the backing system.

Evidence

1 report · 1 StatusShow

[1]
Status First report3 months ago
Atlas UI and API Periodic Unavailability(opens official status page in a new tab)
Investigating: We are investigating an issue where customers periodically cannot access the Atlas UI or utilize the API. Customer clusters are unaffected. Identified: We have identified a new workload that was putting more load than expected on the backing system. We are working on disabling it. Customer clusters remain unaffected. Monitoring: We have disabled the workload and are monitoring the situation Resolved: This incident has been resolved. Following the incident, we identified an issue…
by mongodb status

Timeline

First report on status pageAug 18, 20:07 UTC
Atlas UI and API Periodic Unavailability
Source
Official statementAug 18, 20:07 UTC
Investigating: We are investigating an issue where customers periodically cannot access the Atlas UI or utilize the API.
Source
Status changedAug 18, 20:07 UTC
Status changed: new → archived (resolved more than 14 days ago).